it was overall good, but I was treated very poorly

Nice mix of ivy league - modern feel. The bed is one of the most comftable ones I've slept in. There is a TV inside the mirror.
Hint: subscribe to their point program so you don't have to pay for internet.

I am surprised to see several glowing reviews for this property. To me, it is over-priced and a poor value. I am particularly annoyed that they charge extra for internet access, and they do NOT have in-room coffee makers which makes mornings a pain. They also charged me $35.00 per DAY to park.
The room itself was nothing to rave about; clean ...

TO START, I WENT INTO THE LOBBY AFTER DRIVING 28 HOURS STRAIGHT SO OBVIOUSLY I WAS TIRED AND LOOKED LIKE A GRUB, I WAS TRETED WITH HOSTILITY AND PREJUDICE DUE TO MY HAVING A PAIR OF JEANS AND T SHIRT ON. I SAID NOTHING AND AS I BEGAN TO CHECK IN I ASKED FOR A TOTAL AND SHE STATES: PROBABLY TOO MUCH CAN YOU IMAGINE THAT.I LEFT MY NAME AND NUMBER FOR THE MANAGER BUT I STILL HAVEN'T RECEIVED A PHONE CALL OH WELL.
DENNIS PIKE

This is just a great hotel. I've been staying here regularly for more than 10 years. It's cozy, clean, beautiful, understated, friendly, has a fantastic location in Harvard Square steps from the Charles River, and the service is generally excellent. You can wonderful breakfasts downstairs at Henrietta's Table (heated up cranberry orange ...

I recently traveled to The Charles Hotel on business and I had a great experience. It was my first time staying at the hotel and I was very impressed with the level of service and hospitality all members of the staff extended throughout my whole stay. The complimentary access to Wellbridge Athletic Club was great, the equipment was first class ...

The hotel is way, way overpriced for the quality. There are so many great hotels in the area that are better: The Inn at Harvard, Sheraton Commander, Doubletree, Hyatt, you name it.

My experience was particularly affected by rude service which not even the manager cared about it, that despite the fact that my company footed a $100,000 bill for ...

Situated in the heart of Harvard Square, this hotel is a walker's dream. I so enjoyed a safe feeling while walking to various shops to include: bread and coffees, restaurants, and of course, books and other retail shops. The hotel room was pristine and my one experience with room service waiter was great and included an update on the Red Sox ...

We stayed here for a "weekend out". Our room was very comfortable, quiet, the furnishings more like a home than a hotel room. The best part is the location, though. Right in the heart of Harvard Square and a short subway ride to downtown Boston. The price is not cheap, but for what you get, I think it is a good value.