Went with a tour group & they lost my luggage. Hotel staff was to remove bags from hallway & deliver to bus - mine got lost. No one will take responsibility. Left msgs - no one returned calls. At bar I ordered same drink 2 days in a row & charged $3 one day & $8 the next. Jacuzzi tub was impossible to get in/out. Breakfast buffet was low quality & frequently trays were empty .

My wife and I were extremely excited about spending two nights of our honeymoon at this supposedly "romantic" establishment. Given the exorbitant rate they charge, we thought it would be an excellent stay. Yet after seeing both the long, cavern-like corridors leading to the rooms, and the dank interior of our room that seemed more at ...

rude staff, dirty rooms, toilet wouldn't flush, smelled like smoke. Gross.

We have been guests at the inn before.
we were very pleased a year ago and we were very pleased this time also. We were greeted by friendly staff at check in. We were reminded of all the amenities, hours for dinner etc.. We stayed in a princess suite. It was very clean, well decorated and stocked. We had dinner reservations at 7:30. We were ...

Don't believe all the negative reviews. Cute & cozy. 80s style decorations with a little victorian hugh. Though we luved it; Smelled like a smoke pot upon entering the room. We stayed in the Princess Jr. suite; perfect for a romantic getaway. I would not recommend this place for families with children. Everything worked the way it was ...

I read the reviews before my husband & I went there for our 20th wedding anniversary so I was very unsure about what to expect. We decided to try the summer special. We stayed 3 nights in the Crown Victorian Suite. Now mind you we went in mid September so the summer rush was over...there were only a few couples stay there the first two nights. ...

The room smelled as soon as we walked in, the bathroom smelled like urine. There was no ashtrays in the smoking room and we had to wait over an hour for them to come. There's no please wait to be seated sign or host standing at the door of the restaraunt. The food is gross and expensive for no reason. The jacuzzi is the best thing going thats the only reason I would return. It's pretty big with 2 shower heads.

My fiancee and I have been coming here for years...and everytime, it keeps getting worse! (May I recommend the lovely Cape Codder Hotel in Hyannis?) I agree with the other users on here who say the people at the front desk are rude. Not only this, their English was very poor the last two times we were there. I made a reservation over the phone two ...

I had called the hotel during the week & got a rude woman on the phone who wasn't helpful at all. After talking to a friend who lives on the cape, he told us to go to this place as people really liked it. We checked in in the morning - with a very nice woman at the front desk. She even sold us on a special $20 card to get discounts & a ...