If you compare this hotel to the Marriott which is also three star and at the same location. Then you will know what I mean. This hotel must be over rated and should only deserved 2 or 1.5 star. The clerk at the registration is quite rude and not very friendly.
They will ignore you and prefer to chat with each other than serve you.

we booked room after reading reviews wanted to cancel but when we got there it was an awesome hotel. in the center of everything. if you like high end stores this the place for you its next to a mall.only drawback no on site parking that's across the street 36.00 a day.so its a great hotel big rooms helpful staff. and a great value.

Hotel is well overdue for a refit rooms way past their best and heating not particularly efficient - not good in late October. Rooms at front of building particularly noisy into early hours at weekend.

Reception staff particularly unhelpful and in some cases downright rude - not what you would normally expect in the US. On the plus side ...

I had terriable time for staying the Copley Square Hotel in Boston. I had to switch the room 3times for one night. The reason why I hate this Hotel so much, First they gave me a smoking room, even i don't smoke at all. Second they switched the room which had a bathtub problem. i coudn't take a shower, because water didn't drain through ...

i was eaten alive by bed bugs at this hotel in november of 2005. i woke up itching and looked at my back in the mirror and saw four huge, red bites. i've seen bed bugs written up in other reviews about this place, which means they've done nothing or little to correct the problem. this is gross and inexcusable.

Staff was unhelpful, unresponsive, and even rude at times. Staff not knowledgeable about restaurants or much of anything. Staff appears untrained and lack all customer service skills. Front desk left unattended regularly. Completely overpriced for mediocre, dark rooms. I have never written a review, but feel compelled in this instance to help ...

The employees were wonderful. Our first impression of the room was terrible - the hall and the room reaked of cigarettes, but when we called to be moved to non-smoking, it turned out to be a good experience in a perfect location - very close to the subway, great shopping area, and super easy to get to Fenway. Has a bit of a haunted feel to it, but we would stay again.

I'm surprised that the other reviews are so indifferent or bad. My wife and i stayed there for a week and found that it was very well placed for the city's main attractions and was an easy walking distance to the majority of the city's main historic buildings. The staff were helpful and did know where to advise us to go for reataurants ...

We stayed in this hotel in December 04. It was ideally located for everything and was really close to two shopping malls for those of you who like to shop. It is a small hotel but had a warm atmosphere. The front desk staff could have been more helpful but the concierge could not have they were great always with a little hint or idea of what to do. ...