This is a great hotel. The people here are very welcoming. It is always clean. The rooms are quiet and nice. We stay here on a regular basis when we take trips to KC and wont even consider staying somewhere else. The only thing here I have ever had a problem with was the Green Mill restaurant that was attached. We did try and eat here one morning ...

- Noisy AC in rooms (had to switch from first suite)
- Worn furniture and bathroom fixtures
- Poor space planning of suite, a lot of wasted space
- TV not viewable from work area
- Great front desk service
- Refrigerator badly needed deicing
- Nice touch with silverware and plates in suite
- Poor/dangerous street access to main thoroughfare
- Very good Internet connection
- Very busy

From the moment I walked into the lobby and saw cockroaches and ceiling tiles all over the floor I knew it was going to be a bad stay. I was never once greeted by anybody. They just checked me in and out. Nobody asked me how my stay was or even just how I was doing. I stayed there for 5 nights and nobody bothered to speak a single word to me. I was ...