We came in late at night with a group of 14 people after we had finished at a church camp. The staff was wonderful and got us enough rooms on short notice. They were very polite and even helped us out the next morning when we discovered a flat on our bus. I thought the hotel was beautiful. The pool,gym, hot tub, and sauna were very relaxing and the ...

it was dirty. stains on the curtains. you can feel the springs through the mattresses. a/c blows hot air. the carpet is worn. the shower barely runs. i wouldn't stay here again.

While the lobby was beautiful, all the renovation money was spent there and not in the rooms. Beds were lumpy and left us with backaches. Snack bar was obviously pulled from another location and dumped in our room. No hot water on the fourth floor for over ten minutes. Shower had mold in the track. Also don't park in the structure across ...

Old, run down, and past its prime. Service was dismal. The facilities themselves were best described as mediocre. Rooms were uncomfortable, dirty and loud - you can hear your neighbors very clearly on all four sides....

Next time, I'll go somewhere else. I'm not opposed to old hotels, generally, I like them. The Savory in fact is a very nice place - I suggest going there instead.

My company rented a conference room for four days, FRI – MON to conduct interviews and process potential applicants. I am glad I stayed at the Holiday Inn, instead of the Fort Des Moines. The staff could not have been more indifferent to us or our needs. Our company does this often and this is the worst customer service I’ve experienced.

I really enjoyed my stay there. The rooms were comfortable. Though they were a little outdated, that was part of the charm. The staff was VERY helpful and friendly. Would definitely recommend it. The Raccoon River restaurant was very good, too.

Very good value for the money. Although the rooms are a bit outdated, the hotel staff more than makes up for it. I have stayed at this hotel multiple times and have been greated like I was a familiar friend. Very courteous and helpful staff.

We kept hearing what a nice place this was - our experience was horrible!!! The room was so outdated and dirty. We felt like we were in a cheap motel. The TV did not work 1/2 the time. There was a noisy party going on across the hall. For the money we spent, I thought the rooms would be much nicer. If we would have known, we definitely would have stayed somewhere else. The lobby looks fabulous! Too bad the rooms are not!!!

Yes, the Hotel is convenient because of its location and the lobby looks nice; but the room is just average and the bathroom is out of date. But the problem was the service. they could not find our revervation, they got us a room anyway but we later got charged for BOTH! the staff was not helpful at all, neither when we asked for restaurants around or later when we found out they charged twice for the room.