The service was great as well as the atmosphere:) We had a wonderful stay and would enjoy going back. I highly recommend this sweet, historical place.We had stayed there during the Kenny Chesney concert. I bed was so comfy I wanted to sneak the mattress out the door!!! LOL
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Needs to work on their customer service skills
By A Yahoo! Contributor, 09/18/09
I called to make reservations for one of our sales reps that would be attending an event at the Convention Center. I had to repeat everything once and sometimes twice as the person taking the reservation seemed to be preoccupied and did not seem to be listening to me. I asked that the confirmation be emailed to me and did not receive (waited 3 ...
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Very disappointed!
By A Yahoo! Contributor, 03/23/09
The hotel is located downtown which was nice but since we travel there atleast once every year, we will definitely plan on staying somewhere else even though the people working there were very polite. We had reserved an executive suite for a reduced price. When we arrived we noticed the Executive Suites were gated off from the rest of the hotel yet ...
4 of 4 Yahoo! Users found this review helpful
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Nice, but poor service
By A Yahoo! Contributor, 02/04/09
The setting and restoration of this hotel is very unique and interesting, with the train theme. Our standard room was nice, a little tight and could have used more space for hanging clothes, but otherwise was comfortable. HOWEVER, our entire family was there for a wedding, and most chose to use the valet parking. Some of the groom's ...
My family and I stayed here this past weekend and everything was great. Our room was on the 1st floor near the pool, which didn't lead to privacy if the curtains were open, but if you're looking for character, this is the place in Indianapolis. There were very cool 'ghost people' statues which lend itself to the historic nature of ...
We payed a little bit extra to stay in a Pullman room. Our kids are 9 and 6 and they LOVED it. The kids loved the swimming pool too. The hotel was friendly and the rooms were very clean. A great place to stay if you're going to be in Indianapolis. We went to the Children's Museum which is only about a 10 minute drive from the hotel. ...
1 of 1 Yahoo! Users found this review helpful
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Unique, great family atmosphere
By A Yahoo! Contributor, 05/27/08
Recently stayed at this location, and was pleased with the room and hotel in general. We slept in one of the rail cars, and our kids loved the experience. Hotel staff was very helpful, and the room was tight, but comfortable. The location in downtown was convenient to all the things we wanted to do.
My husband and I just got back from staying at Union Station, we were only there for one night to celebrate our 1 year anniversary. We had an excellent time. We got to stay in one of the train cars, it was really cool. This is still an active train station and we were told that we might hear trains passing through and feel the vibrations from ...
3 of 3 Yahoo! Users found this review helpful
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Great Downtown location, Great Value, Lots of Character!!!
By A Yahoo! Contributor, 01/29/08
Just got back from a weekend trip to Indy and we stayed at the Crowne Plaza at Union Station. We booked our room on a discount site and got it for $59!!!!, the advertised rate on the Crowne Plaza site for that night was $159. The location can't be beat. 2 blocks from Circle Centre Mall, steps from the RCA Dome (and probably the closest hotel ...
The staff treats you like you are the only guest. The rooms are very clean. They really go above and beyond to make sure you are satisfied. I won't stay anywhere else in Indianapolis. We stay here every year when we come to GenCon.