the room wasn't cleaned. outlets were fire hazard. fallimg out of the walls. these that were connected still didn't work. the pool was freezing.the plumbing was a nightmare. there was no furniture in the room to sit in nor a table. rust on the shower handle. toliet didn't flush. the staff was rude. elevator didn't work. hot tub closed. i wouldn't stay here again.

Brand new room. Comfortable beds. Great service all around. Breakfast at the hotel was very good and the server very friendly and accomodating. We would definitely return in the future.

For the price I paid for this place I should have gone to the high rises at Ohare. They fool you with a nice exterior but the rooms are horrible in courtyard setup, NO VIEW, NO PRIVACY! Its humid and stinks of chlorine from the inside pool in the middle of the courtyard. I must have called 20 times because the entertainment system was not working. ...

I would have left the first night except that I had pre-paid the room and they would not issue a refund.

The facade looks fine yet the hotel is built in a courtyard style with most? of the rooms having outside entrances. I simply did not feel safe as a professional female business traveler and staff would not place me in an inside room (the ...

i don't know how Holiday Inn gave this hotel its franchise name. Rooms were awful, Smoky smell in non-smoking rooms,dirty carpet and overall worst experience in hotel stay.

Tim Daniels

I had reservations for non-smoking...was put in a putrid smoking room. Internet didn't work (it wasn't my issue). Bathroom light didn't work. Staff did not respond to help after committing to. Staff gave me incorrect information. Entrance looks great...but rooms are old and in need of maintenance. This was my worst hotel stay in several ...

I booked this hotel because of its convenience to O'Hare and my family who live nearby. Enroute to New Mexico, it became a mini-reunion with the entire family.

The staff recommended a "Day Room" adjacent to our room so that the local grandkids could enjoy the pool.

Construction was still going on in the parking lot but the staff ...

It was very pleasant! Location is great close to O'Hare and Downtown Chicago. Rooms are spacious and free Wi-Fi. Had free parking, so it was wonderful not to have to park and walk a long distance away.

Hotel recently redone. Good location, easy to get to. Great service. Good restaurant and food. Friendly people. Best place to stay in area. This is the hotel I use when coming to Skokie/Niles area, and I do business here often. I would highly recommend.