This hotel is a disgrace to the gurnee area, the management misleads guests into a illusion of comfort and peace, but all you get is discomfort. I tried to several months ago to block rooms for my wedding parties, the phone went straight to phone mail, finally recieved a phone call one month later, then they forgot who they were calling. Catering ...

The front lobby is deceiving - at first glance this hotel looks classy and well kept. Once you get into the halls you can see the worn carpet, peeling paint and chipped door frames. The web site advertises suites - there are none. The web site advertises in room video gaming - there is none, we were told that if you hooked a system up the the TV ...

I work at the holiday inn and yea it is an older hotel but one of the best around our services cant be match with these other hotels. We honor our guest We had many famous Guest stay here and the love our hotel the only people dont like it is trail park trash that never been any where before

the pool was dirty. sheets and pillows were yellow. there was bugs in the room. bad service and rude to people. i wouldn't stay here again.

Oh my starrs..first impressions are lasting impressions, right? Well, one of the front desk clerk must have had a bad day or maybe just do not like her job, as she was very short and not customer friendly at all, to say the least. Next, the foul smell starts as we entered this location and it just got worst. The lobby smells was a mixture of ...

My husband and I and our young kids stayed here for one night and will never stay here again. First, the hotel would not honor the discount rate that we booked online even though we met the eligibility requirements and brought ID. They told us we would have to pay $30 more a night and if we didn't want it they would call around to other ...

Room had musty mildew smell.
Pillow casses were thiner then tissue papper
Buckets throughout game area to catch rain/snow runoff
Pool area looked like dirt had sunk in to floor covering

Nice people, but not the best place to stay. The beds are okay but the pillows are awful. The showers are really small and have poor water pressure.

My famliy and my brother's girlfriend came down to see my brother graduate from the Navy at Great Lakes. when we checked in we were given great service and they asked us if we wanted to also buy the shuttle passes which were only $10.00 there and back and we got one to bring our sailor back with us. they were very helpful with everything. me ...