Our room was clean with nice ammenities such as a microwave and mini-fridge. The front desk staff was always helpful and ready to accomodate. We would stay here again.

We stayed here on our first trip to Orlando...very disappointed. Musty/mildew smelling rooms (we had to switch rooms twice), horrible service at the front desk and in small restaurant (we left one night without even eating because there was only ONE employee in the ENTIRE restaurant- no kidding.) The hotel itself is very far from main attarctions ...

Good location, clean hotel, security is very good! Great spa's, 2 of them...very private! No bugs, friendly people, close to Univeral and across the street to Wet n Wild. I liked this place for the price! Great for family's!!!

I love the location of this hotel. The staff were great and very helpful. Very clean, comfortable, great rooms, and overall view of hotel was sharp and clean. I would recommend to anyone that wants a great hotel at very great price. We plan to visit again this year because our experience last year at our yearly vacation was awesome. Love every ...

I had read all of the reviews and was ready to look elsewhere on arrival.I do not know why such bad reviews were given hotel very clean room cleaned every day service from staff excellent the only bug bear was the shuttle for disabled which was on an answer machine and we only had it once in 14 days.thanks to all staff see you next year.

when we arrived we really did not like our small room so i went down to the front desk and explained it to the clerk her name was Jerusa and she was so excellent to us i can not tell you how nice she was to us we were so tired and she really came through as she offered us another room that would really make us feel more at home away from home. ...

We have stayed at this hotel several times and will keep coming back. We stayed this past saturday night and we have rebooked for next weekend for a special event.

The front desk clerk and bell hop were outstanding, very friendly and helpful. We needed a cab and they got it for us immediately.

I have seen other reviews with complaints of ...

We were staying at the "grand" you know what at Disney. I was so sick of it we have been there many times 4 kids we know every inch of the place. We had 4 days left in Disney,and I have had it the hotel is over rated and a joke. We travel all over and stay in 4+ star hotels. So I wanted to leave and go back to NY, but my husband ...

I don`t know what the bad reviews are all about, our room was superb, new carpets etc, the beds were very comfortable, the pool was good and there are 2 excellent jacuzzi`s, room was cleaned daily and always spotless when we got back, staff were also helpfull, the location couldn`t be better, just off i-drive (nice and quiet) and 2min walk to Wet and Wild, I would go back here and recommend it to friends.