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<< To Eden Roc Renaissance Miami BeachEden Roc Renaissance Miami Beach - Reviews
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POOR SERVICE hiding behind RenovationAs a Marriott Platinum member and one of the 50 most frequent guests at this property this summer (Manager told me), you'd think I'd deserve better than the following POOR SERVICE. How do you think they'll treat you???
Terrible Service –
- Had to ask for a working hair dryer 4 times (twice by phone and twice in person at front ...Was this review helpful? Yes - No(Report Problem)SHOW FULL REVIEW
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Good hotel, good priceThe Eden Roc was a fabulous find. The hotel was beautiful, the staff was very helpful, and it was priced great! Our room was a decent size, and we were in the older tower, I heard the renovated towers were beautiful. There is no refrigerator in the room, those cost $15/day max. at $45 for your stay - the frig look alike in the room is suppose to be ...Was this review helpful? Yes - No(Report Problem)SHOW FULL REVIEWOVERALL
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Best Vacation everI just spent a week at the Eden Roc resort!! The staff was so kind, the hotel was so clean, and beautiful!! I loved it, and My friends loved it, and would like to make it a yearly trip!!!! The price was reasonable!! The only change I might make is too have more activites at the hotel!! but I so enjoyed the visit!!!!!
If you are looking for a ...Was this review helpful? Yes - No(Report Problem)SHOW FULL REVIEWOVERALL
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Would love to stay here again!I recently was here over the Memorial day holiday and it was the most comfortable, chic, and clean place! The staff was very friendly and helpful. The rooms had a different set up. I had an ocean front room with a nice balcony. When it rained, I comfortable sat on my balcony and read without getting wet. The place was immaculate! My only complaint ...Was this review helpful? Yes - No(Report Problem)1 of 1 Yahoo! Users found this review helpfulSHOW FULL REVIEWOVERALLServiceCleanlinessLocation
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The Worst Ever!I usually never write review, but this review is definitely necessary. The Eden Roc is beautiful to look at, but the service is horrible. We arrived to our room to find dog feces on the balcony, hand prints all over the glass door, and stains on the floor (we have pictures to prove all of this). They moved us to a substandard room where the ...Was this review helpful? Yes - No(Report Problem)1 of 1 Yahoo! Users found this review helpfulSHOW FULL REVIEWOVERALL
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Not worth itI liked that it was close to the ocean and that the boardwalk went on and on and on. The beach wasn't clean (dead man'o wars everywhere) and two of my three kids got stung by them! When I asked the people at the front desk what to do, nobody seemed to know!!! It rained while we were there and the rain BLEW INTO OUR ROOM under the closed ...Was this review helpful? Yes - No(Report Problem)2 of 3 Yahoo! Users found this review helpfulSHOW FULL REVIEWOVERALLServiceCleanlinessLocationValue
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Not the value for your moneyI was very disappointed with my experience. The hotel was okay. You're charged for everything. The rooms are not that clean or comfortable. I stayed at a Courtyard Marriott that was much better quality and comfort than this hotel. You're charged 15% graturity and the service is horrible. The order is always messed up. Something is ...Was this review helpful? Yes - No(Report Problem)2 of 2 Yahoo! Users found this review helpfulSHOW FULL REVIEWOVERALL
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Old Style GlamourFabulous hotel, very clean and comfortable bedrooms . The public areas and restaurant reminded me of 1950's style glamour , I could just imagine movie stars swanning aroung the place . The pool was great for all the family .Was this review helpful? Yes - No(Report Problem)2 of 2 Yahoo! Users found this review helpfulOVERALLServiceCleanlinessLocationValue
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The best hotel in Miami Beach!I stayed here for Passover for the last 15 years. I can't tell you how much I love this hotel. Let me get to the service first.
Service: Absolutely the best. It costs $26 dollars to park at the hotel, but I went up to customer service and they told me of a free of charge parking lot so I parked there. It was great right on site. One year I ...Was this review helpful? Yes - No(Report Problem)2 of 3 Yahoo! Users found this review helpfulSHOW FULL REVIEWOVERALLServiceCleanlinessLocationValue -
Best Pesach HotelI've been going to this hotel for the last 13 years for Pesach. The food is great and my kids love the gym. We sit at the pool and it is paradise. The beach is very crowded and the pool is too. But there is so much room at the pool area. We had a standard room but it was still great. The view wasn't oceanfront but we faced the fountainbleau pool area. It was nice. Go here for Pesach.Was this review helpful? Yes - No(Report Problem)1 of 1 Yahoo! Users found this review helpfulOVERALLServiceCleanlinessLocationValue
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