Great location, good size rooms, nice furnishings, decent service. Restaurant food was very good; our server Anna, was the 'World's Best'!

Staff was friendly and very helpful; continental breakfast was good; pool was clean and heated; room was clean and comfortable; next to the Aquarium. They explain in the rooms that, in an attempt to be more "green", they will not change bedding everyday of your stay unless you specifially request it. Not a bad way to go, in our opinion. ...

To begin...the room service is horrible. They didnt clean our rooms until 4:00pm or later, every day. Which meant we had no new towels for the shower and there were never towels in the pool area. When asking the front desk for towels, they didnt have any either. We had left all of our shower stuff in a joint room($40), which was to be switched to ...

The toll free numbers on the phone, they would charge you for it even if you had a Kroger Phone Card. I brought in a small DVD Player and the A/V Outlets didn't work because the pay per view programing blocked it. The rest of the hotel was good.

Can't beat the location! It is across the street from mystic aquarium plus the cute shopping village. They had a kid friendly check in and the pool was good. the restaurant was okay, not great but okay.

This place has a great location for families and anyone on business and or anything else. I want all to know this was a GREATTTTTTTTTTTTT Place to stay!!

Just returned from spending 3 nights at the Mystic Hilton and was VERY disappoined. The hotel is in the middle of renovations. Plastic walls up around the restaurant, had to eat in the Bar/lounge.Menu looked good but food was all
frozen,premade,Expensive.Construction crew inside and out from early AM until evening. Inside of the hotel, all molding ...

We were looking forward to this stay, as it WAS one of our favorite hotels to visit.

Upon arrival, we went to check into our room, and it was evening, yet there were dirty glasses outside our door. Then we found melted ice inside the ice bucket.

Unhappy is not the word for this!

My son and I decided to go to the fitness center and pool. ...

We have stayed here before and were very happy and looking forward to our return, but on this stay, we are wondering, "what happened?!"

Went to check into our room, in the evening, and there were dirty glasses outside the door. Inside, there was ice in the ice bucket. Went down to the fitness center a bit later, which was fine, but I ...