my husband and i stayed here along with many other couples for a wedding... it was without a doubt the worst customer service we have ever experienced. we are low-maintenance,easy going people who enjoy friendly and pleasant people and cocktails... we were treated like third-class citizens paying the price of a "first-class resort." ...
4 of 5 Yahoo! Users found this review helpful
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Adequate, but service is lacking
By A Yahoo! Contributor, 04/21/06
Room, restaurant, and view are all quite good. Sunday brunch was superior to most hotel brunches. Good selection of foods, frequently changing menu, and a great view from the outdoor balcony.
Desk staff lacked attention to detail, lacked desire to meet customer service needs, and had little to no follow-up or authority to make things happen. ...
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woo hoo!!!!!!!!!!
By A Yahoo! Contributor, 03/28/06
This was the best vacation i ever had. all of the people were extremly kind and i had the most relaxing time of my life. being a very busy lawyer, i never have time for vacation, but this was worth it. my whole family had soooo much fun, even the kids had a fantastic time. the pools the staff, everything was fantastic!
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A Wonderful Experience
By A Yahoo! Contributor, 02/16/06
Personnel is wonderful. Location Great. Servive very good. Meals are wonderful. As you can tell, I like this place. I would recommend this location and facility without hesitation.
Nice location with great views of the mountains.. Great staff except for giving directions to local P.O. Easy to find with local maps Noisy, old wood structure. Was build in the 1970's I would guess and it resonates the sounds of people walking past your door Parking is close to the room, but outside, in the winter it would be nice to be ...
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2 of 3 Yahoo! Users found this review helpful
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We loved it!
By A Yahoo! Contributor, 11/18/05
I loved the rooms, and the balcony mountain view. We will definately be going back there! Its so close to all the attractions. The people are so friendly and helpful. The rooms felt secluded.
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2 of 2 Yahoo! Users found this review helpful
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Don't let the front check in throw you!
By A Yahoo! Contributor, 11/16/05
This resort is excellent value for the money. The room could not have been nicer or cleaner. Had to request a fridge-they don't come in every room! Also the front desk is lacking in customer service etiquite. The rest of the staff is great and tries hard. Fitness equipment is a great deal.Food is priced to sell and tastes good too. Just get ...
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4 of 4 Yahoo! Users found this review helpful
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good resort, reasonable price
By A Yahoo! Contributor, 07/31/05
The resort facilities are excellent, fitness rooms is superb, tennis courts and swimmings pools are also. The restaurant is good. The golf club which is part of the resort also has a restaurant which was superb. The room we had was good, clean. The staff and service personnel were polite and efficient. We would stay there again.
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0 of 1 Yahoo! Users found this review helpful
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Ruined the mood
By A Yahoo! Contributor, 04/18/05
A small group of families recently stayed the week-end here and our experience was less thann desireable. The dining service was poor and there was great confusion on whether the kids ate free off the kids menu or 1/2 price off the other menu. We had an issue on our dinner check which we tried to resolve and ended up more unhappy as the hotel ...
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0 of 3 Yahoo! Users found this review helpful
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Top of the line
By A Yahoo! Contributor, 03/15/05
Beautiful resort with great amenities. The service is fantastic and the food is five star. The views are tremendous over looking a lake and mountains. All the leisure activities you can ask for!!