From the funky elevator to the location within walking distance of the ferry, Amtrak, great restaurants and Square events I love this motel. It is away from the noise and crowded city and just a short walk to the water. I have stayed twice and have found the staff extremely courteous and helpful. Also, you can't beat the price.

Something smells here and it's not the Inn at Jack London Square: "staff was rude and inconsiderate," "surly service person," "people at the front desk said hardly a thing to us," "do not expect friendly staff," "the front desk service was AWFUL," "not great staff," "no follow up ...

This hotel is not the Jack London Inn. It is really a Best Western who lost they name. When I got there I realized this wasn't the Inn we stay at every year. My wife booked and we wanted to go to the Jack London Inn and cancle here. The manager in charge was very rude to me and my wife and said I still have to pay even though he agrees there is ...

The front desk staff was rude and inconsiderate. When we checked in, we were given a dirty room. After one hour they moved us to another room. The noise from a bar woke us at 2 am and dint subside until 3. No manager appeared on the weekend and the staff just shrugged when told of our problems. I will never bring my family here again

If you're a low-maintenance traveller looking for a clean place to stay this is among the least expensive places in the area, and we found it just right. We booked on hotels.com and got a great rate.

Our conference ran early to late, so we just wanted a place to sleep, shower and relax. Bus service was great getting around. The staff up ...

When my coworker and I arrived, the people at the front desk said hardly a thing to us and were barely audible themselves. Throughout our entire stay they never said "Hello, thank you, Can I help you?, How are you?, Hi, etc." We had to ask them everything we needed to know about the place, such as where our rooms were located, where the ...

I've read several bad reviews about this place and want to comment. I've stayed here twice now and each time there were no problems.

The staff was always courteous and yes, there was a security person on duty everytime we came back at night. He sits right in the lobby guarding the underground parking entrance.

The rooms while not ...

Do not expect friendly staff or a good night sleep. The front desk service was AWFUL, there was always only one attendant and he was constantly on the phone with personal calls. Gave us the keys with no directions as to where to go. When asked for the coupons for breakfast was rude and said we had to wait, thus we never got them. The hotel ...

it was noisy and dirty. the bed was bad. the walls are paper thin. no breakfest here. don't stay here! not great staff. the bathroom had mold all over the walls. the toliet seat was broken. the walls had dents and stains on the walls. it had a broken coffee maker. holes in the blankets. no pen/paper. thin sheets. right from the train tracks.