I would never recommend this hotel. The service was horrendous. We had problems from the time we checked in until the time we checked out. We paid for a breakfast rate, they didn't have on file and had to argue with the front desk. Phones rang off the hook when calling form info at the front desk. This has been the worst experience of our lives. DO NOT STAY HERE IF YOU ARE SMART!!!
You did not find this review helpful.
0 of 2 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
Poor service
By A Yahoo! Contributor, 12/14/04
The hotel operator needs more customer service training! Also, checked in and no one to help with the bags. Desk clerk was not cognizant of policies, no computer cords (the operator said, "just come down to the computer room"; my key didn't work on the consierge level the next day because the clerk didn't program my key correctly. ...
You have found this review helpful.
2 of 2 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Bad service from the very begining
By A Yahoo! Contributor, 09/14/04
I just had a terrible experience making a reservation at the Hilton in Woodland Hills. When I first called they asked me to call back in 10 minutes because they were too busy. When I called back, I was transferred to a busy line, left on hold for 5 minutes by accident, and transferred back and forth between the operator, the front desk, and the ...