I'm a bit of an expert on this hotel, haiving stayed there about ten times or more. I used to love it - and indeed, what's not to like: Great location, fantastic views, nice rooms etc. But recently, the hotel has obviously decided to cut staff costs drastically, and as a result guests are now faced by people with serious language and/or attitude problems, slackness, unfriendliness and a general no can do attitude.

Location is the best in the city.
Rooms are clean and romantic - for couples.
Menu is good enough.
You can feel the spirit of the city while staing there

I stayed at this hotel during my first visit to Edinburgh in 2005. Turned out be a great choice for me. First of all, it's located on the Royal Mile right in what I'd call the 'touristy section.' It's surrounded by shops and restaurants, and is an easy walk to the castle. The room was wonderful -- modern decor, spacious, ...

The hotel was beautiful and had a very modern look to it on the inside, but still fit in with everything else in that part of the city. The beds are very comfortable.
I also loved the location. It was very convenient to get around to all the sights from there. The bar and resturaunt area was very lively and fun.

We liked it but it is nothing to jump up and down about. Very convenient location. Large well equipped and newly decorated rooms. Good breakfast (but very busy Sunday morning). Variable service from reception and housekeeping. Satisfactory leisure facilities.