I was there from 10-14 thru 10-21 upon arriving we were upgraded to a ocean view room,which was amazing!! The staff was very nice always willing to help and answer questions. Our room was always clean. We spent 4 days at the beach it was very nice. Old San Juan is only 15 min away a $20 cab ride. If your looking for good authentic food I highly ...

I stayed at the InterContinental September 2009. When I checked in it was brough to my attention that the pool was under construction. This made me very upset. If I was given this information when I made my reservation I would have booked with another hotel. I was on a much needed vacation. I was looking forward to laying at the pool and ...

Room service stole my blackberry from our locked hotel room-The Americas Guest Services department said that since it wasn't in a safe they weren't responsible for their employee taking it. Really? Are they somehow exempt from laws against theft? Three people at the hotel including a supervisor of security and member of management all said ...

I stayed at the Intercontinental on April 2009 in the middle of spring break for most people.. I stayed for six days and I have to say that I loved the service and the people working there. We had aroom with ocean view and the view to die for ...The first morning after we had arrived we opened the curtains and the view was like something out of a ...

I loved the proximity to the beach the four star atmosphere but I disliked the hospitality and the identity theft issue that to date has remained unresolved.

The Intercontinental San Juan is a wonderful resort the rooms and bed are fantastic, the service at the restaurants and bars on site was excellent. The pool area is amazing and the beach was perfect. We went the first of April and the weather could not have been more perfect, 87 degrees and sunny every day. Hit the local restaurants the food is ...

Recently we had our second visit to the Intercontinental,San Juan,PR. We booked our trip through a Yahoo travel site. Our trip was postponed 2 days due to a snow storm in the Atlanta area. I immediately notified the hotel directly about the weather circumstances beyond my control and inquired about a credit or extending my stay 2 more days in ...

This place is just as beautiful as the pictures. I would HIGHLY recommend this hotel to anyone wanting luxury rooms, beautiful scenery, and the most friendly and helpful staff I've ever come in contact with. We upgraded our room for our 10yr Anniv. ad received champagne and choc. covered strawberries in our room as a gift.
Of course, with any ...

Hotel is very beautiful and the hotel workers are very helpful and nice. But on the premises you are not allowed to bring outside food to their pool area only out to the public beach are you able to eat outside food. They want you to eat and drink from their restaurants on site. My husband order three drinks for my friends and me and chicken with ...