I have never been treated like an inmate in jail at a supposed 4 star Hotel...I was nearly jumped by the rude parking crew...The parking manager JEFF GLISSENDORF....was the biggest jerk I have ever met, and if I was to see this di*k again he would catch a vicious beatdown....what a waste of money to stay here, they dont tell you that parking is $32 ...

I have never been treated like an inmate in jail at a supposed 4 star Hotel...I was nearly jumped by the rude parking crew...The parking manager JEFF GLISSENDORF....was the biggest jerk I have ever met, and if I was to see this di*k again he would catch a vicious beatdown....what a waste of money to stay here, they dont tell you that parking is $32 ...

We loved this hotel! It was a great escape from our lives. It has a clean, modern style! The service was great! The location was great! The parking was slightly frustrating. At $29 dollars a night we figured it was worth the peace of mind. We loved it!!!

It was nice, no doubt, but it's time for an upgrade. The room had only one dresser, if that's what you call it. Just shelves for you clothes, and not enough room for both my husband and my stuff. The pool was too loud, rooftop, it should be further up. Guests would eat lunch poolside and it would be hours and hours before anyone would ...

Location is great. Hotel however is very overpriced. Needs a major makeover. Rooms are small, dark, dated, & not the cleanest.
Parking is overpriced and is valet on top of it...so be ready to add a
tip on top of the valet of $29 per day. I suggest finding a hotel with
reasonable parking or at least shuttle to/from airport. City transit
system is great, but not with kids, need to rent car.

We were not told before we arrived that the only parking available was valet at $27 a night. We arrived at 6:30 and were told that they did not have the room we reserved available, but would be happy to put is in a traditional room instead. The a/c didn't work and we were awakened at 7:30 in the morning by the people in the room next door. ...

ok

The corridors were dark and the carpets in need up dating. There were no drawers in the room to put your unpacked clothes only selves..What's that all about. The bar in the lobby was never attended. Check out was even worse...be sure to check you bill. The elevators...super slow, allow yourself time on these. The staff was friendly, but ...

You can't really go wrong w/ the Heavenly Bed! Even if the hotel sucked and everything else was awful once you got into bed it would all go away!
But, that isn't the case here. Not only are the beds amazing as with all Westins, the location of this hotel is perfect! We had a wonderful time shopping at Horton Plaza and seeing all the ...