The front desk staff is so arrogant and unwilling to help. We have tried to change the room after our constant complaints that we have leakage in the bathroom and the front desk staff, Marianne , was so arrogant and unwilling to help that we made a complaint to her manager. She also didn't have a time to hear our complaint and to resolve it so we decided to leave this hotel and not to recommend it to our friends.

Ben

European charm, genuinely friendly, helpful staff dedicated to the comfort of their guests. View from ocean side rooms provide hours of entertainment. Tour and activities scheduling permits views of Croatian culture. Extremely tasteful and well presented dining experiences. Really good wine selections.

This hotel is right at the beach and only a few minutes walk to the city-castle. Indeed the best view and location you can get in this town. I have been to Dubrovnik three times, and this is the best in my mind.

I just spent a week attending a meeting in this hotel. The view is so great that many of us do not want to go back to the meeting ...

Hi

stay away from this hotel and its standard rooms. You can find better hotel than this. This really isn't a five star hotel.
We also found the management not helpfull and arogant. The hotel manager didn't have a time to speak with us after our constant complaints to the arogant reception manager. This hotel is craving for better management.
Will not come here ever again or recommend to anyone!

Jack and Jane

My girlfriend and I stayed there during November 2005 and we had a wonderful time. The hotel staff was friendly and always there for us. There is a great bar for late evening wine drinking and great to make new friends from all over the world. The post office, a great pastry shop and several good restaurants are within walking distance.

If we ever venture back there, we will stay there. I highly recommend this hotel.

The best part of this hotel is the concrete "beach" and the location! The beach: It's really a concrete platform that you sunbathe on. You can then jump into the sea as if it was a pool! Very different, very fun. The hotel is located a short walk from the walled city, so there are many places to see and go eat w/o having to hail a ...

I stayed at Hotel Excelsior for 1 week in may’05. I came across a very good deal at www.hrs.com; and no wonder the deal was cheap – for so was our room ... Very small, dark, with view of the garbage in the backyard ! The beds were too short. The weather was very hot, so we spent as little time in the room as possible. I quess you get what you ...

After much searching on the web and help from a very good Dubrovnik local travel agent we decided on the Excelsior Hotel. It turned out to be a wonderful choice. The staff spoke very good English and were very helpful and kind to us Americans trying to find our way around.

The views from this hotel must be the best. We had a corner room suite ...

We were in this gorgeous town of Dubrovnik and best located hotel in town, the Excelsior. We don't have the words to describe how we felt good there. Great service , excellent room , good food. Thank you guys. We'll come back soon!!!

Annie and Jacques Le Cabec