The Palace Luzern was a great, clean place in a wonderful location! The views were awesome! All the employees were very polite and the service was prompt.

I loved the place.
It was the first hotel we've stayed in on our honeymoon.
Our suite had a lovely view on the lake. The location was perfect, not far from the shopping street. Also, it had an easy access to the lake side walk where you can a have a lovely romantic walk or exercise.
Food was great, service was great, & the staff were friendly.
I highly recommend the hotel

We found the service at reception to be spectacular. They communicated well by e-mail (we negotiated a slightly better deal than the package we had), spoke excellent English and delivered exactly what was promised. We had a suite facing the lake and the view was unbelievable.

The breakfast staff could use a little work but still a great experience. Recommended highly.