To shorten the story...

At around 10 PM after calls and visits to the front desk and asking for the Manager's voice mail to complain, I couldn't get the alarm clock in the room next to mine turned off. (The front desk wouldn't connect me to Management's voice mail to complain about it.) After I told them I was calling Corporate ...

The hotel advertises Internet access. It is not wireless and, in my case, the port was BEHIND the dresser, across the room from the table (no desk). The room was clean, but very musty. I could not use the dresser drawers because they smelled so badly. The kicker was at checkout. They informed us that the rate had changed during our stay and ...