We travel extensively as athletic officials. We checked in at around 4:00 PM. It took over 20 minutes! The toilet in our room had a leak in the tank--it ran off an on all night. It was not quiet. When I reported it, I was told that since it was Saturday, there was no way to repair it. We could move to another room. Upon returning from our ...

I am a frequent traveler and the matteress was the worse I have ever slept on. I complained to staff the next morning but was not contacted by management until I was awakened at 11:00 PM!!!