Horrible service from day 1. Check-in and check-out took more than 1 hour each!! We booked several rooms and when we checked out they mixed our bar and restaurant service. Took another hour to sort it out.

Parking is free, however the obligatory valet is #$22.00MX, they will not let you park your own car in their parking lot...so parking is not ...

The bedding was so luxurious we didn't want to leave the room! Easy access to museums and restaurants were also a plus. I plan to stay there again on my next trip to Monterrey!

I have stayed at nearly every hotel in Monterrey and this is one of my favorites. The staff is extremely nice and they have a fantastic breakfast. The rooms are clean and very big. They have huge windows with great views, too.

The King rooms have a sofa sleeper which was perfect for my toddler.

The hotel is really close to the night life ...

The room was nice and the rates were reasonable. Biggest complaint is there were very few English speaking staff and none very proficient. They never claimed to provide this service so not really their fault. I have stayed at the Crowne Plaza in Monterrey and they had some exceptional English speaking staff. The Fiesta Americana is a few blocks closer to the city center however and we found this to be quite convenient.