I have been a timeshare owner since 1995...longtime, we go back every year I feel my children are in a very safe enviroment.We know alot of the staff!!! My only suggestion is more activities for teenagers in the evening at the resort, and the all enclusive wristbands are priced too high.

While we liked the rooms and grounds,we were pressured each trip to go to the presentation which is no more than a ploy to get more money from the time share owners. Because we did not always upgrade we were pretty much avoided when it came to any discounts or friendly treatment. At the last visit we went to the presentation and agreed to purchase ...

Stayed here in late april '08 with friends. We booked a two room suite with a mini suite add on. The rooms were amazing, they had everything you needed to start a meal and the fridge was fully stocked with food. The beds had down comforters and the pillows had down as well. At the pool the service was excellent, there are plenty of waiters to ...

We went to Puerto Vallarta on spring break. When we arrived, we were flustered and having a rather bad time trying to call home. We were also placed into the wrong room. We were really upset, but they quickly got us placed into the right room, and one of the activities directors greeted us in the lobby that evening. His name was Carlos, and he ...

First off let me say that the pics for this resort are wrong. They've got the Velas Vallarta pics instead of the Velas Grand. And let me tell you there is a BIG difference between the two! Velas Grand is more upscale than Velas Vallarta. I stayed at Velas Vallarta Grand first couple of days of my trip and then went to Velas Vallarta. I felt ...

What we liked the large lobby, the lush beautiful grounds first thing you see when you arrive, the service, the food, but you must like mexican, otherwisw there hamburgers are as good as any, the hosteses are polite and beautiful, the waiters always there to please you, especially the ones that wait on you poolside, the music especialy in the ...

I was really excited to go to Mexico for the first time! It started out great until we landed in Puerto Vallarta. We were hounded by the hotel staff claiming he would be "our knight in shining armour" because we were four women traveling alone. He told us he would meet us for breakfast the next morning and give us a tour of the grounds ...

Older teens/young adults are loking for things to do after 9-10:00 pm...The resort needs to look to improve the activities for younger adults...maybe mid-night volley-ball, BBQ in the beach at night, disco/club atmosphere.

The resort needs to let folks know about the VIP from the Airport and what to do before your get to Mexico.

The resort needs to inform the quest about Tipping as it is all inclusive. Is it proper, where and when...

Just stayed here at the end of July. The resort grounds are beautiful. The unit itself is a good size and clean as expected for Mexico. The all inclusive food gets really old by the end of the week. There are only 2 restaurants on the property. The front restaurant is open air and by the beach but with that comes heat (dairy products are out) ...