First of all, the pool was not open - "It hasn't been open for a year". Secondly, the room's air conditioner didn't work. The VERY RUDE lady at the desk told us that she would send someone up right away. About three hours later we called again and the lady informed us that since we booked the room through Expedia, they ...

Upon check-in, I found a used condom on my room floor. When I notified the front office, there were very rude! They stated they would change our rooms and did not do so in a timely fashion.

We arrived Thursday at midnight after an 8 hour flight from London. You are required to take a train to a remote location away from the airport where all shuttle busses pick up arriving passengers. It was a cold, rainy night. We called the hotel immediately after clearing customs...and the line was not picked up for over a half an hour! We arrived ...

While the neighborhood was nice, the staff was rude, bad attitude the rugs were molded the rooms was dirty & furniture was old & the shuttle bus was a disgrace seats were torn, I'll never stay there again.

I have stayed here every weekday for over a month. Although most of the staff are friendly and helpful, the rooms are unclean. The sheets are clean, yet the bed cover underneath is usually stained and dirty. The carpets are not vacuumed well, and the bathroom floors are not swept, let alone mopped. The upside, if you are to stay here, the hotel is ...

We were booked into this dump by an airline after a flight delay at JFK. The reception was dirty, the furniture in reception is disgusting armrest completely worn through. The room we stayed in on the second floor was grubby and smelly. There was duck tape on the doors which did not close properly and the dirty stained wall paper complimented the ...

We travel to Queens about four time a year and have always stayed near JFK because our family lives so close and out of at least 6 hotels along the Belt Parkway that we have stayed in this one was really nice. It was clean, the staff was friendly, plenty of pillows, room service was fast, the pool and staff in the pool was great and very clean in ...

I love this place because it's excellent. You can come here to relax, spend time with your partner basically you can come here to get away. If you're new in town you'll love it. If you're not new you'll still love it. I love how at night the lights of the town makes it so beautiful and romantic outside. It's a great way to have a candle lit dinner