The service at the pool was so bad, the rooms were not clean, they just do your bed everyday and....that's it ! We went on Eastern weekend and all the kids there were very dissapointed with the eastern hunt, they should hire people that likes kids and smile !!!!!

5 star excellence, service and cleanliness. Would definately go back. Fabulous weather, luxury and facilities. Great scenery, fablulous surroundings, very friendly and can't wait to go back.

We bought our timeshare during the first building phase and we were told at any time that we could trade it in if we were not happy. We used it once, the reception desk was rude and unprofessional, the pools (2) had to be closed due to fecal matter, and the rooms were unkept, dirty, beyond belief!
I would never recommend investing in one and ...

Absolutely define! That was the most relaxing vacation we have had. Beautiful facilities,wonderful people and staff members were fantastic.There is nothing I can say baad about our entire stay.

I loved the pool area. You could bring your own food and drinks. You could buy food at the pool. They allowed rafts etc. They offer a quiet pool for those who don't like chaos. They provide towels etc.

The room was amazing. They provide all the items you need to somewhat cook. They were very clean.

The tennis courts were clean and new.

It was obvious that other guests did not like non english speaking smoking peoples.We will go back to westin as they are not so uptight about smoking and being mad that our childrens are loud.

We only stayed three nights, and when it was time to go I had a lump in my throat and was fighting back the tears.I love the desert in springtime as my grandparents had a lovely home on a lake and took me there every weekend growing up.

If you want a glitzy, showy place, this is not it.Everything is quiet, friendly, VERY non smoking (you may not ...

***Buyer beware of Marriott Vacation Club Internationl invitations that you get in the mail or if you get a call from a representative from them. They offer a $298 package price for 4 nights/5 days for a regular room. You can book a package on the Marriott Shadow ridge website for the same price, but also includes golf/and or a spa ...

room key didn't work. the facet handle broke on the sink. the front desk was rude. the furniture was worn and dirty. the hotel was awful. bad sofas to sit on. there was trash sitting in the hallways. wheer is housekepping? the bathroom floor was dirty. the shampoo bottle that had been used all ready. no body lotion hair stuff. no coffee in the room either. the room was full of bugs too.