Charged my credit card even though I canceled 72 hours in advance! I was in shock and could basically get nobody to give me the time of day about this. Can't believe they treat their customers this way.

The Hotel's design is beautiful and it is maintained imaculately. Staff are genuinely interested in your comfort. Everyone we came in contact with asked us if they could do anything to make our stay more enjoyable. Grill 83, hotel's restaurant has excellent food and drinks. We thoroughly enjoyed our stay at this boutique and friendly hotel.

My husband and I had made reservations for our wedding night with a King Suitte room on May 3, 2008. We arrive at the hotel and go to our room to find our key doesn't work. After about an hour, we discover someone is IN our room. The woman in the room that should have been ours said that someone said she could have this room. Now, they try to ...

My husband and I made reservations over the phone with the manager mind you for our stay at th Madison for this past weekend (VALENTINES) and first off they charged my CC up front for the rooms but said it would come off in 3 days. Which is when we would be leaving. Second when we got there everything that had been told to us over the phone and in ...

Several of us made reservations at this hotel and was promised things we did not receive. We were promised certain room sizes and locations of each room. When we arrived and checked in we received none of these. We went to the front desk and told them how unhappy we were and they told us we could leave without any charge, granted we were in our ...

The room was nice, the bed was the best I have ever slept in. The service was great, staff was very friendly and helpful. Valet parking was $20.00 per night.
It cost as much as the Peabody with not as much to offer but Hotel was beautiful and my husband and I enjoyed our visit very much.

My husband and I stayed here for a week and absolutely loved this place. The location was great. We enjoyed a little walking in one direction to Beale Street and in another direction to the river. The trolley is just a block away for a convenient alternative.
The hotel has a little sitting area in the mezzanine that was a nice place to relax ...

I have been staying at the Madison since it opened. I have nothing but nice things to say about the experience. The hotel is always spotless. The hotel staff wants nothing more than for you to have a great stay. No request is too odd for them. Everyone that works there is pleasant and smiling. You don't see that very often these days in ...

When I arrived at this hotel they had no record of my reservation. Despite having both a confirmation number and all other info, they claimed to have no knowledge of my reservation and said they were completely booked. I ended up at the Residence Inn. Eventually when my travel department continued to follow up the hotel they finally ...