Excessive Petty Charges

No free internet 10$ for 24 hours
5$ should be free water bottle
1$ local phone charges
Room service hi deliver charge and 21% gratuity
Dry cleaning deliver charge and $35 for a shirt and pants

No mine bar

The hotel was lovely and the rooms were quaint. However, there was a prom party in the Arcade the night we stayed. At 11:30 pm, we called the front desk and asked them to please tell the teenagers in the room next to us to turn down the very loud thumping music. We ended up talking to several staff members on several different occasions. Finally, ...

the location is great.i travel often & was excited to stay at the arcade. however, the cleanliness of the room was awful. hair all over bathroom, long blond hair that was obvious- cleaning just didnt care much. hair embedded in blankets and spare linen (obviously long dark hairs -bagged in closets). severe mildew in bath tile. HARD mattresses, ...

I had stayed at the Hyatt in Nov. and had a reasonably pleasant experience so when I was planning on coming to Cleveland in January I made reservations at the Hyatt again..except my trip happened to coincide with the blizzard that closed several airports and I was afraid that the airport may be closed and didnt want to be stranded so i called the ...

I never had a stay at a hotel, but if I was to stay at one..I would pick this one..I have had people to say that it was nice in there and the people are friendly. My friend told me that would be where she would go when she comes back to Cleveland next year..That's good to know.I recommend this hotel due to her testimony.

What a great location and facility -- too bad the staff (both check in and restaurant) had attitudes. Poor logistics and gruff personnel...it's a great, great building, but I have not encountered a less competent staff anywhere in memory....

The whole time my company stayed at the Hyatt Cleveland we needed for nothing. i can not say enough about the Banquet Staff and how wonderful the people are.

If you are planning to stay in Downtown Cleveland look no further than the historic Hyatt at the Arcade. Each room was at one time a store or office that has been converted by Hyatt into interesting, huge, and comfortable rooms. You have to see the place to know how gorgeouis it is, bring your camera. There is shopping and a lounge on the first ...

I liked the location of the hotel. The room was very clean and the staff was friendly. It's connected with a little shopping center and there's a Starbucks downstairs that is open in the morning.

The only complaint I have is the parking deck next door puts a damper in my pocket book especially if you would like to leave to go do something. You have to pay twice.

I actually last visited in February 2006