A party in the atrium was very loud and continued past midnight. When I complained I found out that they were going to do it again the next night, too. I cancelled the balance of my reservation. Don't make the same mistake I did. Avoid this inconsiderate location.

The location was really nice. We wanted to check out the city and we could get to anywhere within minutes. Room itself was nice. We did 'nt use room service But it seemed kind of high priced if we wanted to .27% gratuity is steep. If you are going to a football game , baseball or basketball game there. it is an awsome location. Pickwic and ...

Excessive Petty Charges

No free internet 10$ for 24 hours
5$ should be free water bottle
1$ local phone charges
Room service hi deliver charge and 21% gratuity
Dry cleaning deliver charge and $35 for a shirt and pants

No mine bar

The hotel was lovely and the rooms were quaint. However, there was a prom party in the Arcade the night we stayed. At 11:30 pm, we called the front desk and asked them to please tell the teenagers in the room next to us to turn down the very loud thumping music. We ended up talking to several staff members on several different occasions. Finally, ...

the location is great.i travel often & was excited to stay at the arcade. however, the cleanliness of the room was awful. hair all over bathroom, long blond hair that was obvious- cleaning just didnt care much. hair embedded in blankets and spare linen (obviously long dark hairs -bagged in closets). severe mildew in bath tile. HARD mattresses, ...

I had stayed at the Hyatt in Nov. and had a reasonably pleasant experience so when I was planning on coming to Cleveland in January I made reservations at the Hyatt again..except my trip happened to coincide with the blizzard that closed several airports and I was afraid that the airport may be closed and didnt want to be stranded so i called the ...

I never had a stay at a hotel, but if I was to stay at one..I would pick this one..I have had people to say that it was nice in there and the people are friendly. My friend told me that would be where she would go when she comes back to Cleveland next year..That's good to know.I recommend this hotel due to her testimony.

What a great location and facility -- too bad the staff (both check in and restaurant) had attitudes. Poor logistics and gruff personnel...it's a great, great building, but I have not encountered a less competent staff anywhere in memory....

The whole time my company stayed at the Hyatt Cleveland we needed for nothing. i can not say enough about the Banquet Staff and how wonderful the people are.