No-one ever picks up the phone, and if you touch dial the engish speaking option, you just get diverted to an extenion which no-one picks up. The tel receptionist is hopeless. I would love to vist the hotel, but can not because NO-ONE is picking up the PHONE!!! I have sent emails with no response. If this is the professionalism of this Hotel, I will seek another.

We been been to the hotel and starting from the first step, we noticed it was a wrong choice. The staff was very unhelpful. It was Ramadhan and at the iftar/dinner the palce was so crowded that people had to wait in the que.Staff was very rude. the room was not clean. So at that day, we decided to move to another hotel, and were not compensated for ...

We just came back from Umrah in June 08. We were given Room 310. We were very happy that we have a big unit to accommodate 4 of us, a hall and a big bedroom. Both rooms had televisions! The toilet was spacious and was very clean. The staffs from the cleaners to the receptionists were very friendly and helpful.

No worry the hotel was very near to Haram.