This hotel was amazing! Especially the rooms which got renovated and were open to the public since January 10, 2009. Their is flat screen tvs, and the most confortable beds you can imagine. The view is spectacular from the rooms overlooking the Atlantic. The rooms have a tropical color theme and have everything from dishwashers to jacuzzis. Their ...

EVERYTHING! It was relaxing,calm, beautiful! I went with friends and family gor 1 week, then i stayed with my family for an extra 3 days. both ways it was great. they treat you like royalty.

my husband and I just got back from a week at this hotel. It was lovely, beautiful, comfortable all of the above but I couldn't stand how many times we had to tip people. every time we turned around there was a hand out for money. I got so tired of tipping everyone for pulling our rented car up everyday, it was ridiculous. They wont let you get ...

Great service at ritz but food is average at the hotel. I was find ritz carlton housekeeping and front of house service to be good however I find that the food is average and not very creative. They have had the same breakfast buffet in every ritz for several years no changes since I was at the last ritz in amelia island. The room service menu ...

I went for a spa treatment at the Ritz Carlton spa. Specifically, I had a back facial on my last day at the hotel. My back itched badly for the next three days - perhaps reacting badly to some of the chemicals used in the treatment. I called in to complain and was told that I would receive a partial refund for the treatment (20% refund) but that ...

We booked a "resort view" room that on the website was described as having a "spectacular view of a tropical garden" which in actuality was a view of roof of a building. When we complained to the front desk, we were informed that this is the view from all resort view rooms. Don't believe the website description.

For the prestigious 5 Diamond Triple AAA award they have it doesn’t live up to previous 5 Diamond resorts we have stayed at. The service is not consistent the staff is shoddy; no one was following a standard (pool service, room service, housekeeping, ect.) and we were not impressed with the menus at the restaurants. The Rumbar is cool but be ...

We went to the hotel as a guest of a international company and were expecting a five star hotel with five star service and we were shocked at how bad the service was. Other people in our group were not happy either. There was a leaking room and puddles on the floor, and the hotel just ignored it. I had a friend who hurt her foot and ...

food always on time
service always ready to help
front desk move real quick no problems
valet parknig super nice!
no complains on anthing i even need a babysiter for the nite and they have that too.