My experience was quite different from the others. My father, daughter, and I checked in on Friday night for two rooms for two nights. My room was 101. Walking down the corridor, my little girl ran ahead of me happy as can be but then said "It smells like pee!" She was right! The odor was strong and disgusting. My father called ...

The very concept has become so abused and diluted. Those companies making an effort to improve upon it have been touting their attention to customer service as a benefit of dealing with them as compared to a competitor. Whatever happened?
At a recent stay at a MainStay Suites hotel in upstate South Carolina, I was reminded of what customer service ...