As a Marriott Rewards member, I can't say enough about the wonderful/helpful staff here! Room rate, amenities, etc are just fantastic and the staff is very accomodating to all requests...3 washers/dryers even make the extended stay nicer! Can't say enough about this hotel, great location to everything.."Doc" Michael/Chicago
OVERALL
Service
Cleanliness
Location
Value
TERRIBLE SERVICE!!
By A Yahoo! Contributor, 09/26/05
We made reservations for a non-smoking room, gave our credit card info, and stressed that we wanted a non-smoking room. We were assured that that was what we would get...we got down there to check in and were given the keys to a smoking room. We went back down to complain...and we were told that "well, we can't just kick someone out of ...