We had a large wedding. They called us 5 days before the wedding date and told us they overbooked our ballroom and were kicking us out! They put us in another room that was too small and a large portion of our wedding had to be placed out in the HALLWAY. Then, 5 of our guests had problems checking in, even though we had verified all reservations ...

room wasn't clean enough. poor customer service. didn't give enough bath towels. check in took too long. there were drunk people were loud and running up and down the halls. i wouldn't stay here again.

Upon arrival we were greeted very warmly, had our luggage brought up to our room promptly, given a tour along the way. We had a crib waiting for us and even baby towels and baby wash. It was so nice for them to go the extra mile. However, we were also promised a reserved fridge (booked 6 months in advance and called and confirmed a week in ...

I recently stayed here for a conference that I was attending. The location of the hotel is outstanding and the decor is beautiful. The rooms were clean and comfortable and I had no problems with them.

The rooms in this hotel average $150 a night. For that price, I expected far more amenities than they offer. This hotel courts and caters to ...

Nice hotel, courteous staff, comfortable bed, clean room. But the restaurant is terrible. Nothing on the menu sounded good but we tried it anyway. Had the roasted chicken (OK but bland); husband had "special," a T-bone steak with butter on top and nothing else on the plate. For $30. And he said it was a bad cut of meat. We went in at 8 on ...

Stay-April 26th-27th 2008. Front Desk was well staffed, very helpful and everyone was pleasant. There was no problem changing from a King to a Double. When I called with a request the staff went out of their way to be helpful. Room Service was quick, staff was friendly and waffles were awesome with Starbucks coffee. Two Restaurant/Lounges are open ...

Worst customer service ever, Staff at front desk should be more friendly and not make people feel like us guest are a pain in their rear every time we need their help. Will NOT be back! GSmith

I like the lounge and cigar bar. The parking works okay for me. The brunch is great. The in house starbucks coffee is wonderful. The front desk staff is friendly but not empowered to make decisions. I have yet to get a King smoking room as requested. If I get a smoking room it ends up being a double or if I get a King they can't get me a ...

It was downtown wichita whicj is a bad idea if u have travling people it should be closer to the highway not in downtown. and yeha it might be a 5 start hotel but come on people your prices are a little outragoues