I HAD A RESERVATION BUT HAD TO CANCEL DUE TO BAD WEATHER. WHEN I CALLED TO CANCEL, I WAS TOLD THAT EVERYTHING WAS TAKEN CARE OF. THEN I GOT THE CREDIT CARD STATEMENT AND THE CHARGE WAS ON THERE FOR THE ROOM. WHEN I CALLED TO ASK ABOUT IT THEY GAVE ME QUITE A RUNAROUND AND SAID THEY HAD NO RECOLLECTION OF THE CALL. TO MAKE A LONG STORY SHORT, TO GET ...

I made the reservation but had to cancel the morning I was to arrive. I was never told about a cancellation policy at the time I made or cancelled the reservation. In fact, they couldn't even find the reservation when I called to cancel. They made an unauthorized charge of $145.00 to my checking account. This matter is currently in dispute with Best Western and I am waiting hopefully for a good outcome. Be Careful!

very easy to find, affordable, helpful staff and a very clean comfortable room. i had a wonderful stay and highly recommend this hotel too anyone.