We booked reservations on-line for non-smoking room for 2 nights & it was great, no smoke odors. The management were really friendly, rooms were clean, breakfast was good, swimming pool was maintained daily & clean, easy access to Interstate. Close to Elvis' Mansion & by-pass most heavy traffic. We will stay there again when in Memphis.

The area was perfect. When we arrived in our room there was food left in the refrigerator, the bathroom floor was filthy. The same lil dead cricket sat there the whole time behind the toilet. I was there once when they went to do room service and all they did was replace the towels, spray the toilet seat with some spray bottle and quickly wipe it ...

i got to stay in a beautiful seemingly renovated room. i say it may have been the best mattress of any hotel (including 4 star hotel) ever. when i came to the hotel after a 12 hour work day i found 200 ants crawling over the sink, and mirror. i told the desk and he looked at it and gave me a different room. not even an apology. i know insects ...

Iliked what the online anmenidities were so i called information and got the phone dierctly so i could call and book it for two nights. When calling the hotel they didnot have an indoor pool and fitness gym it was a lie.so i change my mind.

My recent stay was very enjoyable. The location was easy to find and is conveniently located close to all eating establishments,
shopping establishments, airport, and expressways. The rooms were spacious and clean. The area was very quiet.Staff members had great customer skills.

*** Front desk manager is rude, and antagonistic. Terribly unpleasant. Acts as if he's doing YOU a favor by allowing you to stay in his hotel.****

Arrived at around 4am after driving all Friday night. Explained that we planned to stay until Sunday (2 nights). The clerk gave us a discounted rate for the first 'night' since check-out ...

Service was horrible and when we filed a complaint with the Best Western Operations office, the hotel responded with lies. They said that we used the sofa bed and wanted to charge us $10/night for that. We intended to use the sofa bed but when we opened it up there was blood and vomit all over it. When we told this to the operations office, the ...