Dont listen to the negative reviews. They are probaly upset BW doesnt accept debit cards. King rooms are large with sofa, desk, mircowave, fridge. Has a pool/hot tub. Continental Breakfest has bagels. The motif is Montana hungting lodge with wooden bears outside of your windows on the third floor! 10 mins from the beaches on Lake Michigan. ...
this hotel was very clean and the service was great. the manager was the one who i checked out with and he was so nice! i would stay here again!
OVERALL
Service
Cleanliness
Location
Value
Worst hotel I have been to
By A Yahoo! Contributor, 04/16/09
The manger was very very rude. After wards I went to Hampton and Holiday Inn and they were exceptional. I thought it would be better service there, but after how he treated me, I will NOT recommend anyone there. The manager was rude rude rude! I have never in my life recieved service like that. The worst ever!
I disagree with the review that said the building was in great shape. It seemed a little rundown to my husband and me. The room was spacious but didn't feel clean. Breakfast was ok - nothing fantastic. The checkout staff woman was friendly and helpful, but the checkin staff woman was not so friendly. The location was great to get around - South Haven, Saugatuck, and Grand Haven. I doubt if we'd stay there again.
The staff was very occomadating and the facility was top notch. After booking on line; the reservations for the type of room reserved had to be changed becuse the hotel was renovating the room. The staff upgraded the room and had everything taken care of so quickly that my fiance was unaware that there was any issue. The staff was professionally ...