Clearly this was once a quality resort but they have let it slide. Overall this is a good resort but they hyave issues maintaing the property and the units. Our floors were absolutely filthy. Kitchen items were missing. Elevator signs with emergency instructions were WORN OUT (yes, I checked to see if someone had scratched out the instructions). ...

I love this resort! We have been owners at it since it opened in 2001, been back almost every year and love it.
The Good:The pools are wonderful, but I am pretty sure that the main pool, in Bella, is not heated. The other pools are and seem to be very warm. Key West village is not crowded and the rooms are beautiful, but I have heard that racoons ...

Service in restaurant was HORRIBLE. When I'm on vacation I would appreciate to get service and acknowledged when I am trying to order some food or drink. Staff at bar was rude and should be fired since there are people that are unemployed in this economy.
Wireless internet was horrible, couldn't even check email even when I moved the ...

Service is by far the best i've seen.the room wasn't bad, we stayed in the keys section.i would not take any thing less Keys or Amilia are by far the best rooms.there time share deal isn't that bad of a hassel to sit threw plus you get 40 bucks.Just say no.... You would think that if there going to try to sell you a (lowest one was ...

.I would definately recommend .we had a great time did not want to leave the resort .jthe rooms are tastefully decorated .a jacuzzi bath and a big shower just loved the place .The pools are great , the ground are immaculate would definately go back

We stayed at this property on Feb. 2008 and enjoyed our room very much. I had asked for the Key Largo section after reading the reviews but found out later the Amelia section was newer but was also near construction site. We didn't mind being near construction site as it helped us to get up earlier. The room was really beautiful with plasma ...

This year, early MaAy my husband & I took our kids and stayed here for the second time. (also 2 years ago) We love it!! Our kids 10 & 7 would rather stay at the resort than go to all the attractions. They love the pool and other activities. The room...(we had a 2 bedroom) are amzing. The kids enjoyed having their own bedroom with their ...

This place screams family fun, I really enjoyed it; My husband and I went last summer and we were pleased. They really had great service, and it felt like you really didn't have to leave the resort that often, because they have a little store, that sells swimsuits and other convenient things that you don't have to go to store and buy, also ...

Beautiful resort! Great room, super amenities, helpful staff. Reception staff were vey nice and quick. the rooms are spacious and well maintained. the kitchen was well equiped. the pool is super chill. The kids had great fun. I strongly recommned this resort to my close friends.