Likes: The decor was BEAUTIFUL. Kind of dark but it was really pretty and funky. The whole place smelled great. Located near everything downtown.
The toiletries were wonderful Bliss products.

Dislikes: The bath robe in our room was stained! Gross.
The hotel staff was snotty. I mean seriously, you work at a hotel as a receptionist!
$40 to park at a hotel you've already paid WAY too much to stay in is kinda crazy.

A friend and I decided to go for a quick getaway and heard a lot about this hotel.... this is what I wish people told us about.
They charge $35 a night for valet, $10 more than the other 4 star hotels.
They charge $15 a day for internet, OR their business center charges 34 cents a minute in a small pathetic room.
The concierge are RUDE, not ...

I have stayed at many four star hotels... and this the first that had poor service and poor attitudes. The rooms were clean, and quite nice, and the location was convenient. However for the money, I'd rather be treated like a human being than someone who is not worth their time.

The location was perfect and the staff went out of their way to assist us with information on ski packages, tours and shopping. The service was great! The complimentary breakfast was a real treat and a money saver. We met other guests from all over the United States and enjoyed visiting with them.

I love the W. I love love love the bedding, pillows, and overall service of the hotel. I like to visit just to have a weekend get-a-way with my hubby. Love the martinin's....

I can't say enough about my experience at the W! I loved the cool atmosphere, this is obviously a hotel designed to be different, and it does a great job! My first experience with the staff set the tone for the 5 days I stayed there. After a cross country journey, I checked in to the hotel, only to find my credit card was not accepted, the man ...

Staying at the W was not a pleasant experience first they charge too much for valet parking . Second they have a very small lobby and a very noisy lobby. Third arrangements made through concierge were not properly done. Fourth our key cards stopped working. Fifth poor handling of vehicles too many not enough room. Sixth they charge too much for ...

The staff at the W was rude from my first day through the last. Everything at this hotel is outsourced. If there is any kind of problem the staff will do nothing about it. Their standard saying is, "That is not a part of the hotel - we can do nothing about it." The Internet support is $15/day per computer. Prepare to deal with a WIRED ...

Not every hotel has an LCD plasma TV screen on the walls. The bed is very comfortable, and lighting is great. Unlike its neighbor Fairmont, which is way too classy and bright, the W has a dark lobby, and a very pleasant atmospherefor socialization or relaxing. The Lobby also has wireless Internet