This is a beautiful hotel, in which the staff bend over backward to do all they can do to help you. Cleanliness, Location, and most importantly, Value were all exceptional. Although it seems a minor point, the only complaint I could come up with was that the gravy served at the Continental Breakfast was too greasy. I believe the caterers were using ...
My luggage was dragged through dog poo before I got in the front door; room was not ready by promised reservation time, the gum-smacking desk clerk was rude; I had to wait 45 minutes; although I had a confirmed reservation, they lost my reservation and my 'guaranteed' room rate disappeared along with it; the A/C in the first room did not ...