This is the third hotel I have stayed at in the Chicago area and I have yet to find a hotel that knows about the downtown area of Chicago.

My stay was only one night, however, the bed was very uncomfortable, they should get beds like at the Marriot hotels. There was something in one of the drawers that had been there for a while and was not ...

We were rudely woken up by the Manager of the hotel after 1 day's bill was due (!) and on check out, were told that all he wanted was for us to get out of his hotel!!!!
Extremely un-professional for no reason.

First of all, arriving to a new and unfamiliar city, there should always be someone tending the desk phone. I was concerned that I was lost driving from the O'hare Airport, so I pulled over on and exit to call the hotel to make sure I was heading in the right directions. (I certainly did not want to turn around and go in the opposite ...

When I went to check in they said they had no rooms available even though I had a reservation. They finally got housekeeping to clean a room for me, Then it got worse. I went to turn on the light that night and got my hand and arm shocked. The light switch was popping and shooting sparks. Had to call a 1800 number to get help. They sent the ...