Small rooms. A lot of noise because of the nearby hospital.
And a clumsy doorman who wrecked my suitcase.
Worse: they refused to refund it!.

We loved the victorian decor and the old San Francisco feeling the hotel had. We received an upgrade into the Penthouse from a King Deluxe. That made our one night get-a-way even more special. Everything in the room was beautiful from the decor to the views. We will definatly go back.

Small and smelly room. Did not even stay overnight as planned - was afraid I might catch something! Very unhelpful staff. Sketchy location - be careful!

I went there for the first time by myself as a little gift to myself and fell in love with it. I then took my daughter back with me and she also fell in love! We are making this hotel our tradition for a girl's get away. I just love everything about it!

I stayed in this hotel on 8-17-06. I was upgraded to a "suite" which included a small sitting room, bathroom and bedroom. The bathroom included a marble shower and pedestal sink. There was a nice Victorian bed with a high head board. There was also a small alcove in the bedroom which had a jacuzzi (I didn't use the tub, but it was ...

I initially booked for 3 nights based on the review I had read in a travel guide. I checked out after the first night because the 2-beds room was to small and stuffy for our party of 5( 2 adults and 3 children). Surprisingly, i had to sign a form upon check-in stating that a 50 $ cancellation fee would be paid in case of early check-out. I tried to ...

STAY AWAY!!!

The staff could care less about any problems you'll have. We arrived and thought it was a nice hotel. The staff was rude, reluctant to answer any questions what so ever, but the room was cute and appeared clean. The room was very noisy, but again, in SF this is not abnormal. I had parked my 2001 4-runner on the street, one car ...

We loved the the whole place, our room, the public areas, the hallways. Our room was beautifully furnished and except for some street noise, quiet. The bed was very comfortable and the relatively small size of the room did not bother us; because unlke some other people we understand what is meant by a "boutique" type of hotel. We would highly recommend this hotel to anyone who appreciates ambience over luxury and large room size.

Everything about this place was GREAT!! When we first checked in, we were told that the room that had been reserved for us would not really be large enough to accommodate us...and were immediately upgraded to a larger room, no questions asked. The service continued to be first class throughout our stay. The hotel itself is a charming Victorian ...