My sister and I stayed here for one night and had a great experience. We both commented on how cute it was; it was all decorated for the holidays. The lobby was very quaint with the fire place burning, christmas tree up with lights and nice furniture. Hot tub was nice, breakfast was decent, and the front desk clerk was helpful in replacing our key when it wouldn't work. Great hotel, will come back here if I ever return to West Bend. -kb
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OVERALL
Service
Cleanliness
Location
Value
It was very nice.
By A Yahoo! Contributor, 02/28/05
They inadvertently assigned me a smoking room. I complained and they gave me a suite at no addtional cost and it was great.
We had a reason to be in West Bend two weeks later & the price for even a standard room was significantly higher so we stayed elsewhere.