My husband and I stay the night once a month so I can sleep thru the "entire night". (We have a 7 month old who still wakes up every 3 hours) The staff is friendly, rooms are clean, & they have a great breakfast. Also, they are next to a Restaurant/Bar we often frequent. My only complaint is that the sofa's in the room need replacing, and we really wish they had a hot tub.
The staff answering the phone was rude and not helpful. For businesses looking for information about the hotel you can only call on Fridays!? What kind of service is that? If you want freindly and helpful service at a hotel go to Oakley and the Comfort Suites.
We like the Holiday Inn Express in Brentwood because it's new, clean, family-friendly and affordable. The kids love the hotel's pool and the bowling alley that is nearby.