My 2 sisters & I stayed at The Herrington this last weekend. We loved it. The service was fantastic. Our room spotless and the beds, oh so comfortable. The breakfast in the restarant was excellent. The grounds were well maintained and very pretty. Loved the location.
The only slight negative I would comment on would be the balcanies (I would ...

Went to have breakfast and check things out.
What a wonderful experience. Our breakfast was very good and the price could not be beat. Asked if we could see a room the staff is very helpful, showed us the hotel very friendly. The rooms are romance and luxury at it's best. Going back at Christmas to stay a couple of days. Can't wait!

I've read the other comments here and have to wonder if the people who experienced rude behavior stayed at the same hotel I stayed at! Although our reservation was messed up by the bride who made it for us, the staff was very nice and tried everything they could to accommodate us. They were far from rude, but I guess if we had been rude to ...

My wife & I stayed here this past weekend. The decor was nice but that was all the place had going for it. The service was atrocious. It seemed like the place was run by a bunch of kids with no adult supervision. There was a definite lack of attention to detail. The prices were way too high for what we got.

We avoided the restaurant ...

We were simply amazed at how rude the entire staff was to us. Almost got into a brawl with a couple of the punks there. Stay away, very far away.

We experienced rude staff at the front desk. This might not seem important to a stay but they had incorrectly put my friend and I in a room with a single bed. We had reserved a two-bed room. When we explained this, the young man at front desk simply told us we had made a mistake and were out of luck. We had proof of room reservation faxed to them ...

I called today just to get info on a trip that I am planning. I called twice and couldn't believe how rude the staff was. One gentleman in particular. It seems when I had inquired about any upgrade dates or specials, he became very short and tried to hurry my questions along.
I felt embarrassed and insulted. I guess the only people that can stay at this hotel are the kind that don't ask prices!!!

Disappointed in Chicago

I have never been to this hotel yet but it sounds like almost everyone enjoyed their stay. Some people thought that the staff was poorly mannered and not well prepared for things. But almost the people who thought that it was good- which was the majority of them- said that the staff was wonderful and always one step ahead of you. For example, they ...

My husband an I are so recharged after a weekend at the Herrington!
The staff was amazing! Everybit a top notch hotel.
Would return in a heartbeat!