I read one bad review and all I could think was what hotel did you stay at? This hotel has the best service of any hotel I have ever been in. The last time I stayed there my key did not work when I got to my room. A manager personally came to me and gave me another key. Then he bought me dinner for the inconvenience! I love their service!!! The ...
Where do I start?! I got a great rate for the weekend. The room was very nice and comfy. The parking was extremely convienient and safe. The lobby and other portions of the building were elegant and inviting. The location was very convieniently close to where I had to be for my weekend. I wish there were more selections for eating for my family and ...
I love the shower heads the beds were too small. No table in the room. The window opens which is dangerous for small children. Room service was not good. I had to wait until 6pm to get service. The noise level. Too much dust. The ice machine was broken throughout my stay. Parking was not good. Overall the service was not what I expected.
Charged $76 for mini bar I did not use. Problem was fixed, until 3 weeks later when charge re-appeared on my account. Pretty shady!!!
OVERALL
Nice Place/bad location/small pool
By A Yahoo! Contributor, 08/09/06
Awesome Beds!!! Although the hotel is not family friendly. The pool is really really small and only 3 feet deep! Also, there are virtually no restaurants in the area, and you'll have to drive to royal oak to find any! The location is horrible for eating!!!
The Westin has what they call the 'Heavenly Bed', and they are not kidding. Anytime I go to the Detroit area, this is the ONLY hotel I can stay in. That bed is something else. I had the best sleep ever in those beds. And the service is excellent. The hotel is clean and I have stayed there numerous times and have nothing bad to say about it. Highly recommended! :)
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OVERALL
Service
Cleanliness
Location
Value
The beds are heavenly!
By A Yahoo! Contributor, 06/07/05
Want to get a really, really good night's sleep? Laying in a Westin bed is the surest recipe for not wanting to do another thing for the next several hours. Their restaurant is good and the front desk staff are polite, but I go back there time and time again because I have never experienced such a comfortable bed. 'Nuff said.
I have stayed in four star hotels around the world such as the Wardolf Astoria in Manhattan, NY, and this was the best hotel I've visited so far. The bed alone was worth the trip. HIGHLY RECOMMENDED!!!!
I stayed here for a friends birthday about a year ago and It was by far the best hotel we've stayed at. We stayed at about 3 different hotels downtown and the service was horrible. at the westin, the service was top of the line. we were greeted at the door everytime we came in and out. our bags were taken to our room for us. We had a courtesy ...