I WAS CHARGED FOR MY ENTIRE WEEK STAY ON THE DAY I ARRIVED. I DID NOT LIKE THE ROACHES, DIRTY BED, DIRTY BATHROOM. THE WATER NEVER GOT HOT/WARM. THE SERVICE FROM THE HOTEL STAFF WAS INADEQUATE. THE CONFERENCE FOOD WAS HORRIBLE AND THE CONFERENCE CENTER WAS TOO COLD.

My fiancée and I attempted to plan a wedding at this resort in the winter offseason. After spending the night we met with a sales manager for 3 hours laying out the details for the event, including a large volume of room rentals. The next day when we met with the event coordinator, she informed us that pretty much everything we discussed with the ...

NOT enough employees. House keeping completely skipped our room even with the maid service request tag hanging on the door. Waited 20 minutes after being seated at Cafe Palm Breeze, no one took our drink orders, they were slow, not busy at all. Then, room service asked us to call back in 20 minutes because they were busy and when we called back they didn't answer. Never did answer, we finally gave up!

I am sick and tired to reading bad reviews of this place from individuals who are either spoiled beyond belief or have a completely unrealistic expectation of what excellence is. My wife and I have been going to this resort each anniversary and at other times for at least the last 10 years. Never have we encountered anything but the most ...

Literally no entertainment. Call for reservations and I'll bet no one will pick up the phone. No golf. Hardly any employees and rarely occupied to capacity. Priced way, way to high. Not recommended.

The Front Desk staff are very RUDE we booked a room with a view of the pool and gulf. Upon arrival we were told none of those rooms were available even though that was the type of room we reserved. We were put in a room with a view of the pass, this was unacceptable however we were offered no compensation. The next day we asked to speak to a ...

Friendly staff. Reasonable prices. great place to stay.

We do not recommend this place at all, especially if you are planning a wedding and want a honeymoon, a quiet one. The Manager named Charles is rude, inconsiderate, and the people who are there for conventions are given all of the consideration while the other guests are ignored. My daughter and husband were woken up all night long and nothing ...

Called to cancel reservations when the Ms Hwy Patrol would not let us travel Interstate to Orange Beach because of forced evacuations from Hurricane warning. They still charged my credit card and refused to refund