Hotel was OK, Service was OK, I was told I would get a10% Military discount, They marked the room up 10% over my confimed reservation rate then gave me 10% off. For $14.50 they lost a customer, the worlds gone crazy.
We stay here every time we are in Laughlin and love it. It's clean, great value and the staff is always friendly. The restaturants are a great value also, try the 3 tacos and margarita for 4.99!! it's great!! The caboose lounge is a great place to listen to live music.
OVERALL
Service
Cleanliness
Location
Value
Great as always
By A Yahoo! Contributor, 06/15/09
We have stayed at the Tropciana /Ramada a number of times and each has been good. We often check in early in the day usually around 11:00 and have gotten our room. The rooms are clean quite and comfortable.
We eat here and find the food to be quite good and the service for both food and drinks on the floor very good.
We are planning another visit in July and expect that to be good also.
We have always been VIP guests (6 yrs) this last visit was horrible, very rude , crude and socially unaceptable employess...room was filthy, phone did not work. Got food poisoning 1st night from buffet...maid ate our snacks and went through our bags...when we reported it, the desk girl asked if we could prove it and did nothing. The toilet would ...
6 of 6 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Won't stay here again when in Laughlin
By A Yahoo! Contributor, 05/18/09
Went to check into to an already paid reservation and the room we booked wasn't available. When we got there to check in, they only had three windows open and about fifty people in line, the wait was about forty five minutes. After finally getting into our room, we found the room not to be cleaned properly. Overall very disappointed with the entire experience.
6 of 6 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
Outstanding for United States Military Veterans
By A Yahoo! Contributor, 02/12/09
no dislikes great people/ service/gaming.... treat you like a human being and great if a US Veteran
Check in is great and staff are very friendly and helpful. The rooms are very comfortable and clean....we always stay in front tower with river view. They have some great restaurants ranging from reasonable to The Steakhouse....it was great. I love playing there and you earn comps very quickly....we play in their slot tournaments also, never have ...
6 of 6 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
If she answers the phone again, I will hang up!
By A Yahoo! Contributor, 09/15/08
I called the gift shop (long distance call) on Monday, September 15, 2008 at 5:25 p.m. PST. After trying several times to explain to the woman who answered the phone (she spoke very broken English with an Indian-type dialect) that I would like the price of a carton of Marlboro 100's, flip box type, she stated "oh my god, I have a customer ...
I booked the hotel through an internet hotel site. Upon arriving we stood in line for over 1/2 hour to check in. Once we got our room, we were disgusted. It was old and outdated. The bed was lumpy, the room stunk, the lamp did not work, and we could hear everyone in our hallway coming in and out of their rooms. We were very unsatisfied, so I went ...
6 of 7 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
Nice location and good service
By A Yahoo! Contributor, 08/13/08
I come down once or twice a year from AK and stayed at a few places in Laughlin. The tropicana Express has to be the best for service. When I call for reservation they are pleasent and very helpful. Its in a great location and the price is right. Just wish they had a Golf course though LOL