Beautiful hotel- customer service horrible. Fire alarm 3am - false alarm - continued to go off every 2 minutes for 3 hours - no apology or explanation when questioned. Room service - no response when called twice on a Sat. nite.
Manager of "Dukes" no other way to describe him but a "bully". Manager Ok'd large party with ...

The service was excellent. Rooms were very nice. My only complaint was our room faced the street. I would definitely recommend and stay there again.

It sounds so sophisticated in the internet, but wait till you get in there. I just want & tried their restaurant; the prize is way average for the menu I ordered. The taste is just average. The waitress service is slower than I expected, there's not that much customer when I went there. I waited for my food 1 hour.I was looking forward to ...

the hotel was great. the room had a leak from the a/c on the roof in to our room. i had a fit. i went to the manger and told the problum and he said he will give me my money back.

After four visits, (including two before the big rebuild) we have never been dissatisfied with the accommodation or service at this one-off hotel. The waterfront location is special but a little confusing as to what is included in the package and what is part of the no-go club premises; meaning that most entertainment other than eating/drinking is ...

Do you want to see the Beach? Enjoy Good food, GOOD music and Nice People All in the Most Beautiful Place in the world !Then Go to Balboa Beach and Peninsula. I lived there for 2 years they were the BEST YEARS OF MY LIFE!!! EVERY THING FROM A TO Z ALL IN ONE AREA!!! YOU CAN SHOP WHERE THE MOVIE STARS SHOP AND EAT AT SOME OF THE PLACES THEY EAT ...

The location of this hotel is perhaps not ideal for beach goers. While they do call themselves a "resort", i really didn't see anything that would give them such a qualification. The staff was for the most part helpful, the rooms were gorgeous, the views, well unless if your paying 600$, they are not great. The hotel is relatively ...

This Hotel is gorgeous! Rooms are terrific and location is really nice.... BUT... This is a "BAYFRONT" hotel NOT "OCEANFRONT". That means the water is not the cleanest (to put it mildly). I've been here dozens of times for a variety of functions and the property is great, but you could not pay me to go into the Newport Bay ...

everything was wonderful
food was great
beach was clean
people were nice