Vacation time November 06': It was my families first trip to Tennessee and when we got lost one of the front desk staff stayed on the phone w/us for about 45 minutes straight guiding us on our correct route to the lodge. This was very impressive to me. When we arrived the staff was very welcoming and showed us to our room. The room was like ...

We came to Townsend to have a wonderful relaxing weekend. We paid extra for a riverside cabin with a full kitchen. The kitchen was lacking pans, and when we went up to ask about it and get a replacement, the "wonderful" service told us to go and buy one. There were no sheets to be put on the bed even though we told them that four ...

We stayed at Valley View over the July 4th holiday. Prices were jacked up ridiculously --gouging the consumer once again. The grounds are very nice at Valley View but our room was just downright dirty. Cob webs everywhere. Bath had black mold on it. The maid did not even run the vaccum or sweep the bathroom floors. We had to take a smoking room ...

they rented us a cabin room on the water that was not ready for guest, for $130 the fireplace was broke,no mirror or soap in the bathroom, pull-out couch plastic still on with no pillows or sheets in the room for our daughter, no screen on the door so we could have some air, the pool was not heated and they had no towels in the pool ...

I hope this goes to a manager before it goes on the web site. My wife and I have been staying there every time we've gone to the Smokies the past 15 years and loved evrything until this stay from Sep 18-22. We have always raved about the motel, grounds, and location to anyone that asked. This won't happen for this stay. We were in room 244 ...

Location of hotel is excellent, with easy access to Cades Cove and the surrounding attractions. Easy to find and get too. It was late at night and we had no problems finding the hotel. This is one of the reasons I liked the hotel.

We were very impressed with the premises. The were very clean rooms with comfortable beds and clean linens.

Great breakfast for all. The kids enjoyed it. The hotel is family friendly, kids liked the pool.

loved the motel,very nice,loved the indoor whirlpool tub and swimming pool.will come again...thank you