Very disappointed with the service and staffs ability to handle problems. My credit card was charged after leaving for mini bar items that were not taken; when trying to fix that and other problems the staff were very unwilling to accommodate. We were upgraded to a deluxe room on arrival, not sure what was so deluxe about it, but the room was very nice none the less. Good location but would expect more from such a large international hotel chain.
1 of 3 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
Great Hotel at the Gold Coast. 1min to Beach
By A Yahoo! Contributor, 11/21/04
Great Location, friendly stuff, Ocean view was really ocean view.