Dirty rooms. Poor service. Poor quality of meals.

i had my honeymoon at this hotel. to my prospective, it was a good hotel, i did not have any problems, as soon as i got there my room was ready, and i think it is a very good hotel to stay at.

I would like to say my daughter ,her friend and myself stayed at this hotel and found everyone to be fantastic. Especially Zori who actually had clean towels for us every time we came back from Crash Boat beach. She was so attentive she gave us an extra key when she realized we had a friend visiting. Also Frances?? who adjusted the error in fees. We will be back as we fell in love with Puerto Rico. Thank You, Valerie

"Gerencia" No puedo creer q. he echo varias llamadas desde las 8:45 de la noche y son las 9:15 y cada una de las llamadas me han dejado esperando bastante y he tenido q. enganchar. Mi nombre es Jose Sanchez y yo me he quedado con mi familia, esposa y 3 niñas anteriormente y hoy 29 de abril llamo para reservar mi espacio ya q. cumplo ...

HUGE disparity between the website and reality!! I am blown away by some of these reviews...did you folks stay at the same hotel?? Rooms were tiny, dirty and problematic. Had no hot water for 3 days. Toilet ran continuously despite multiple fixes by the "handyman." Food was WAY over priced and mediocre. Hotel generally old and run down. ...

We arrived around 3 pm in the afternoon for check-in. Was greeted warmly by the hotel staff and the front entrance was grand. We went to the room which was roomy with a queen size bed, TV, and small refrigerator and a nice tile floor . The bathroom was big and roomy, it had tile all the way up the walls with a pedestal sink and standard bathtub ...

The location was difficult to find with the never - lost system but easily found by getting directions from the staff. Nice location, staff was exceptional! The hotel was clean. We really enjoyed our stay with them. LOVED the salt water fish aquarium in the lobby!!!

I had my wedding reception at the Hotel Cielo Mar's Gaviota Room. It's quite nice. I had a good impression of their service. I had paid for a 200 guest count cocktail and dinner. I expected them to pay special attention to my guests, but their bartender, waiters and waittresses were quite rude to my guests, the manager gave the order to ...

There website and flyer do not advertise what the rooms really look like. We had requested a room with an ocean view..rooms where very small and dingy, one wall was written on with a pen/pencil (like when a child writes on the walls), ac unit was hanging and very old, thermostat control button was broken, curtain and rod where handing down from ...